• Shipping & Payments

Where does Lewin & Reilly ship to?

At present, we ship to:

  • Australia
  • New Zealand
  • U.S.
  • Canada
  • U.K.
  • Ireland
  • Hong Kong

What if I don’t live in these countries?

Please contact us if you live outside these countries and would like to place an order.

Email:

hello@lewinandreilly.com

How much will shipping cost?

Currently, we offer:

  • Complimentary shipping in Australia and New Zealand on orders over $75.
  • $10 Shipping within Australia and New Zealand on orders under $75.
  • Complimentary international shipping to all other countries listed above on orders over $150.
  • $19 Flat rate international shipping to all other countries listed above.

If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller (Lewin & Reilly), are not responsible for customs charges.

Please also note, International orders can take up to 3 weeks to arrive after they are shipped, as all orders must pass through customs.

Which currency are prices displayed in?

All prices displayed on lewinandreilly.com are in your country’s currency. For example, if you live in the U.S., our website will detect this and display prices in U.S. dollars $USD.

If you are viewing our website from a country that we don’t currently ship to, the default currency displayed will be in New Zealand dollars $NZD.

Will my parcel be tracked or registered?

As part of our standard shipping, we don’t offer tracking or registered post.

If you’d like your parcel to be tracked or registered, please email

hello@lewinandreilly.com

 before you place your order and we’ll arrange it for you.

Please note that additional charges will apply if you wish to track or register items. We will simply quote you on these charges, then you will be charged for upon agreement.

How long will my order take to arrive?

Delivery to all the countries listed above takes between 3-10 business days. Our business is now based in New Zealand, and we still produce our collection in small batches, so please bear this in mind when placing your order, and factoring in delivery times.

Do you offer free/complimentary shipping?

Yes we do.

Currently, you may receive complimentary shipping to Australia or New Zealand on orders over $75.

We also offer complimentary international shipping (to all other countries listed) on orders over $150.

Occasionally, we will offer exclusive promotions such as global free shipping for 1 day only. These types of limited edition special offers are sent via our email newsletter.

Please click here if you’d like to connect with us and join.

Payments

What are Pin Payments and Stripe?

Pin Payments and Stripe are our secure online payment platforms, that process all of our non-Paypal credit card transactions.

We do also have Paypal for those of you that prefer to use it.

How secure are Pin Payments and Stripe?

Pin Payments and Stripe exceed the highest and most stringent industry standards for security, and both have been awarded PCI service provider level 1 certification. All card numbers are fully encrypted once received and both providers also force HTTPS for all services.

Our website, www.lewinandreilly.com also forces https (the green writing you see in your browser bar) throughout the entire site using Comodo; the leading SSL (Secure Sockets Layer) provider for internet security.

So you can rest assured your browsing and shopping experience is safe at all times, and and your information protected.

Do I have to set up an account?

No. We’ve made the payment process as simple, yet secure as possible for you. Once you’ve selected your items and added them into your cart, you’ll simply be prompted to enter your name, address, email and contact no. then will be required to enter your payment details.

Which cards do you accept?

Lewin & Reilly via Pin Payments and Stripe accept AMEX, Visa and Mastercard.

Do you accept payments through Paypal?

Yes, we do accept payments through Paypal.

Please click on the Paypal icon at checkout and proceed as normal to their secure payment page.

Do you accept direct transfers?

Yes, we offer payment by direct transfer into our account for New Zealand customers.

Please note that we will only be able to ship your order once payment has been made and the funds have cleared into our account.